Terms And Conditions

GENERAL QUESTIONS

Questions

Answers

What is my USER ID

Your USER ID is your full email address.

What is my password?

If you have forgotten your password, please click on the Forgot Password? on the Sign In page.

What is the recommended Web Browser for the portal?

Recommended Browsers:Mozilla Firefox 27.0 or higher on windows box, Google Chrome 22.0 or higher, IE 10 or higher on windows box.These web browsers are recommended for the best navigation and user experience.

 

INVOICE AND PAYMENT QUESTIONS

Questions

Answers

Where do I go to pay my invoice?

Go to Transactions, Open Invoices, click on the box next to each line item you want to pay.As lines are selected, the open amount will accumulate and the accumulated total will be paid.Then select Pay Now, Add Payment Method, Enter payment information, Submit.You can check Update For Account and your payment information will be saved.Then Continue and Submit Payment. Once completed the top of the screen will show Open invoice Payment Completed.

Unapplied Cash line items under Open Invoices?

Please contact BillingInquiries@edens.com and someone will contact you to discuss.

What do red invoice lines mean?

The charge(s) are beyond their due date.

My account has a credit balance?

To apply a credit balance, please contact BillingInquiries@edens.com and someone will contact you to discuss.

What is Unapplied Cash Payment?

Payments that are not applied to any specific billing line item under Open Invoices.These Unapplied Cash Payments will require a detailed comment.

How do I save my Payment Method for making future payments?

When paying for an invoice, after keying in payment information, you can check Update For Account to save your payment information.

How do I change my bank account information?

Transactions, Open Invoices, Select Invoices, Pay Now, Add Payment Method, Enter new payment information, Submit. Then Save For Account.

How can I schedule a payment for a future date?

Transactions, Open Invoices, Select Invoices, Schedule Payment, Enter Pay On/Start Date, Add Payment Method, Schedule.

How can I cancel a scheduled payment?

Transactions, Scheduled Payment, Select Scheduled ID record, Edit, Stop Payment.
or
Transactions, Open Invoices, Select Schedule payment line, Edit Schedule, Stop Payment

What is Auto Pay?

Auto Pay will automatically pay all current monthly recurring charges on the 1st of every month.

How do I register for Auto Pay?

Transactions, Auto Pay Setup, Select Lease, Auto Pay Setup, Add Payment Method, Enter payment information, Submit, Continue, Save Changes.

How do I cancel Auto Pay?

Transactions, Auto Pay, Select Lease, Cancel Auto Pay.

 

 

SALES REPORTING QUESTIONS

 

Questions

Answers

How do I submit sales information?

Transactions, Sales Reporting, Select Lease, Sales Reporting, Enter Sales, Save Changes.

How can I change a Sales Amount?

Sales amounts can be updated before 10pm EST the same day they were entered. After this time, email Sales-Help@edens.com and someone will contact you to discuss.

 

 

CONTACTS

Questions

Answers

General Retailer Portal Questions

Email AccountsReceivable@edens.com

Payment Questions

Email BillingInquiries@edens.com

Sales Reporting Questions

Email Sales-Help@edens.com

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